Frequently Asked Questions


MVMNT Quality

WHY IS THE MVMNT SLEEP SYSTEM SUPERIOR TO ORDINARY MATTRESSES?

The MVMNT mattress is unique in the marketplace. MVMNT comes directly to your door – and we’ll set it up with our white glove delivery service. Unlike other ‘beds in a box’, which are engaged in price war and race to the bottom in quality, MVMNT gives you the comfort and luxury of the world’s most expensive mattresses. But here’s the big difference: we’ve cut out the costly chain of wholesalers and retailers so we can offer MVMNT to you at an intelligent, competitive price. You’d have to spend $10,000 at retail for a king mattress that might compare to the MVMNT Sleep System at $3850.

What makes us so different? Our exclusive European sourcing, bespoke, craftsman-like manufacturing, and innovative design engineering has created a bed that is individually tunable for you and your partner. The MVMNT mattress is unique in the way it simultaneously breathes, bounces, wicks away moisture, and promotes scientifically proven muscle recovery. MVMNT can also evolve as your sleep needs and patterns evolve. Every piece of a MVMNT mattress can be updated or replaced at a fraction of the cost of a new mattress – so this is the last bed you are ever going to have to buy.

WHAT IS UNIQUE ABOUT MVMNT’S TECHNOLOGY? 

What drives us is not making mattresses but creating a new kind of sleep experience. That forced us to rethink the design and technology that goes into every MVMNT bed. Conventional mattresses are too hot, don’t breathe, don’t circulate air, don’t wick away moisture, and don’t allow for normal body movement. Some newer, conventional models use superficial cooling gimmicks that don’t last a full night’s sleep. MVMNT designers and engineers collaborated on a unique and intricate network of large and small air channels that wicks away body heat and moisture, creates optimal breathability and air flow, and helps eliminate dust, germs and bacteria. And our luxury, 100% natural wool side panels also promote breathability and are naturally flame retardant. If you’ve ever seen inside most mattresses (we don’t recommend it unless you enjoy insomnia), once you unzip a MVMNT you’ll see the huge difference.

HOW DOES MVMNT’S PRICE POINT COMPARE TO THE REST OF THE MARKET?

We are breaking new ground in the sleep industry. We sell direct to consumers – and cut out the huge expense of wholesalers and retailers – but we are NOT a cheap bed in a box. MVMNT has all the luxury and comfort of a $10,000 mattress but at about one third the price. We’re able to offer you that price because we’ve spent two years driving hard bargains with suppliers around the world and because we have none of the expense that accompanies traditional wholesale/retail mattress distribution.

WHY DO YOU THINK YOU ARE SUPERIOR TO ESTABLISHED BRANDS? 

The answer is easy. We use newer technology. We incorporate a scientifically established route to muscle recovery. We use higher quality materials from Europe – fibers and threads you’d expect in the finest hand-tailored Italian suits, dresses and shoes. And we do it all a price that no other manufacturer can match at our level of luxury, comfort and sleeping experience.

HOW DO YOU CHOOSE THE MATERIALS FOR THE MVMNT MATTRESS? 

The MVMNT bed combines luxury, comfort and recovery – and that required us to search the world over for the finest, safest materials. The foundation of our bed is the highest quality foam from Switzerland that meets the world’s most stringent health and safety standards. We document every single one of our sources and ensure they are certified so that no MVMNT customer is bathed in chemicals or at risk of chemical off-gassing from mattresses that come from less meticulous companies. Our luxurious, Italian, hand-cut, hand-sewn and hand-finished topper is fashioned exclusively from fine European wool, textiles and thread and is crafted over nearly 30 hours by expert artisans in a small town at the base of the Italian Alps. Even a seemingly small item like the zipper that connects the topper and the base had to be the best, so we sourced it from the best manufacturer in the world, located in Japan. We think of our Sleep System as being crafted, not manufactured—so we are making only 1200 in year one. Each one has to be perfect, to give you perfect comfort and recovery.

HOW DOES MVMNT’S FOAM CORE COMPARE TO OTHERS? 

Our patented, foam core is unique in both its breathable design, and in its resilience and ability to bounce back. We utilize a distinct network of air channels that are cut directly into the foam and create a bellows effect that pulls fresh air in and pushes stagnant air out every time you move. This allows for the optimal transfer of air and moisture to create the best night’s sleep, free from overheating.

The standard comfort layer is the top-most piece of the core and is made from dynamic, quick-responding memory foam. This foam is formulated to react to your body heat, humidity, and pressure, while adapting to your body’s anatomy and sleeping positions.

The other layers of our foam core are made from 100% polyurethane foam. Our support layer is made of specialized, high resilience foam found only in Switzerland and is made to withstand varying climates including high temperature and high humidity conditions. This translates to exceptional material stability that will ensure your mattress outperforms any other in the industry. The greater bounce-back nature of our support layer foam is also unique, giving you the more traditional rebound feeling of an innerspring mattress, but with the precision support that comes from only a MVMNT Sleep System.

MVMNT can also evolve as your sleep needs and patterns evolve. Every piece of a MVMNT mattress can be updated or replaced at a fraction of the cost of a new mattress—so this is the last bed you are ever going to have to buy.


MVMNT Functionality

WHAT IS THE FUNCTION OF THE CHANNELS IN THE MVMNT SYSTEM?

MVMNT’s channels are an essential part of creating the luxury, comfort, and recovery you will come to expect. MVMNT designers and engineers collaborated on a unique and intricate network of large and small air channels that wicks away body heat and moisture, creates optimal breathability, and promotes positive air flow that helps eliminate dust, germs and bacteria.

CAN YOU PROVE MVMNT’S TECHNOLOGY WORKS?

The best proof will be your own sleep experience, backed up by our 365-day guarantee. But we do have proof. For example, we can document the muscle recovery properties we’ve incorporated into MVMNT – the Food and Drug Administration has recognized the recovery properties of the materials we use.

HOW IS MY MVMNT SYSTEM PERSONALLY CUSTOMIZABLE? 

There are at least five different ways to configure your MVMNT Sleep System to create your individual sleep experience. Please refer to our "How To" page to see all the adjustments you can make to the topper, comfort layers, and support layers to vary firmness and temperature. (https://www.mvmntsleep.com/assembly-instructions/)

CAN YOU EXPLAIN HOW MVMNT’S FAR INFRARED TECHNOLOGY PROMOTES RECOVERY? 

We incorporate far infrared technology into our topper to help your body recover and repair itself. The technology reflects the radiant heat your body naturally emits back to you in the form of infrared energy. This is a proven way of increasing blood flow, sending more oxygen to your muscles, which accelerates muscle repair and recovery, helping eliminate waste in your bloodstream.

I SLEEP HOT ON FOAM MATTRESSES. WILL MVMNT REALLY BE COOLER? 

Absolutely. We know foam can be too hot. That’s what set our founder on his journey to build a better sleep experience. Every MVMNT component is designed to give you comfort, luxury and recovery. And we designed our foam channel structure specifically to increase breathability and dissipate heat and moisture.

I DON’T LIKE MEMORY FOAM BECAUSE I GET ‘STUCK.’ HOW DOES MVMNT PREVENT THAT?

We also hate the feeling of being stuck in memory foam! We use only seven centimeters of quick-responding memory foam in our core. This means the foam bounces back to its original shape much faster than ordinary memory foam, preventing that ‘stuck’ feeling.

WHY DOESN’T MVMNT USE METAL COILS FOR SUPPORT LIKE OTHER MATTRESSES? 

Simple. We have found a better way to give you superior support and premium comfort. Metal coils are a century-old technology – they are heavy and noisy, they wear out and can poke through and irritate you.

WHY DO THE SIDES OF THE TOPPER HAVE DIFFERENT LABELS? IS THERE A DIFFERENCE? 

Yes. One side is labelled ‘Luxury,’ and is finished with the finest wool from Italy and Tencel® from Austria. The luxury side creates a warmer sleep experience—so it may be preferable for colder months. The other side is labelled ‘3D Tech,’ and is designed with breathable, 3D textiles beneath Tencel® for a cooler sleep experience -- so it may be preferable for warmer months.


Customer Support Questions

A 365-DAY GUARANTEE? REALLY?

Yes, really. We are so confident that you will love MVMNT that you can return it to us for a year. But we don’t want you to go there. If you have any issue, please call us, and we can help you adjust MVMNT more to your needs. But if you do take us up on our one-year guarantee, call us and we will work out the logistics. We will refund your purchase price minus 15% for the cost of removal and shipping. It’s one thing to believe MVMNT provides the best sleep experience of your life -- that’s why we offer our 365-day guarantee. But we don’t want to ruin the opportunity by opening ourselves up to abuse by people who were never serious about keeping their MVMNT. We think all responsible buyers will appreciate how far we are willing to go to show our confidence in MVMNT products.

HOW DO I OPEN MVMNT’S COVER AND ADJUST FOR A FIRMER OR SOFTER SLEEP EXPERIENCE? 

It’s very simple to do– just call us at 435.359.4800 and we will walk you through the process. But for those of you who prefer to read rather than talk to us, here are the steps (https://www.mvmntsleep.com/assembly-instructions/)

WHAT IF I WANT AN EVEN FIRMER OR SOFTER SLEEP EXPERIENCE? 

MVMNT comes to you out of the box with the level of comfort that consumer testing has shown to be the most popular. But if you have already adjusted your mattress and still want an even softer or firmer experience, give us a call. We can suggest other comfort or support layers to allow you to fine tune your mattress to your preferred combination of comfort, bounce and resilience.

CAN I CALL CUSTOMER SERVICE FOR HELP ON TUNING MY MATTRESS? 

Of course! Our number is 435.359.4800. Or you can read a set of written instructions here (https://www.mvmntsleep.com/assembly-instructions/)

I NOTICED THE FOAM ON MY MVMNT HAS SOME YELLOWING ON THE EDGES. IS THE FOAM BAD? 

Absolutely not. Slight yellowing is a normal product of exposure to oxygen and light. This has no impact on the quality or function of your MVMNT Sleep System, which is designed so you can open the cover and adjust foam core layers to tune the system for your optimal comfort.

WHAT IS THE MVMNT WARRANTY? 

Please refer to www.mvmntsleep.com/warranty for more information.

WILL MY MVMNT DEVELOP SAGGING, TROUGHS OR INDENTATIONS? 

We use sophisticated body-mapping design and high resiliency foam technology that conforms to your body without developing major troughs or indents. Your MMVNT surface will change no more than 1.5 inches over 10 years.

CAN I TRY A MVMNT BEFORE BUYING? 

A major factor in offering you such a luxury and technologically advanced mattress is that we sell direct to you—no expensive wholesalers or retailers with all the costs they pile on to a final selling price. So, there is no store to visit to try out MVMNT. But remember, we can help you tune your MVMNT so it’s a great fit for you and your partner. And don’t forget we back up our confidence that MVMNT will delight you with our 365-day guarantee.

WHAT IF I DON’T LIKE MY MVMNT? 

Unlikely. But chat with us online or call us at 435.962.9700, and we will work with you to tune your system to your needs. And don’t forget our 365-day guarantee.

IF ALL ELSE FAILS, HOW DO I RETURN MY MVMNT? 

Call us and we will help. We will refund your purchase price minus 15% for the cost of removal and shipping. It’s one thing to believe MVMNT provides the best sleep experience of your life—that’s why we offer the 365-day guarantee. But we don’t want to ruin the opportunity by opening ourselves up to abuse by people who were never serious about keeping their MVMNT. We think all responsible buyers will appreciate how far we are willing to go to show our confidence in MVMNT products.

HOW DOES MVMNT’S FIRMNESS COMPARE TO OTHER MATTRESSES? 

Research suggests that most consumers find their old mattress to be too soft, rather than too hard. Out of the box, your MVMNT will feel somewhere between medium and firm compared to other mattresses. As we’ve explained, you can adjust the firmness up or down and flip the topper for a cooler or warmer sleeping temperature.

CAN I PUT MY MVMNT ON AN EXISTING BOX SPRING? 

You can, but it is absolutely not necessary unless the frame you use has inadequate support slats or structure.

CAN I USE MY MVMNT WITH AN ADJUSTABLE BED BASE? 

You can, but not with a ‘split adjustable’ base.

CAN I USE MY MVMNT WITH SLATS OR A PODIUM BASE? 

A podium (or platform) base absolutely works and is the most optimal solution. You can also use your MVMNT Sleep System with a slat base as long as the slats are no less than 3 inches wide and no more than 2 inches apart.

CAN I WASH MY MVMNT? 

No. Your MVNMT topper is NOT machine washable. You may spot clean it with mild detergent and water by dabbing the surface. Also, make sure your MVMNT mattress is dry before using it further. See care instructions on mattress label.

WHAT HAPPENS IF MY FOAM TEARS WHEN I FLIP MY MVMNT? 

Your MVMNT foam core components should be handled with care. Please refer to our "How To" page (https://www.mvmntsleep.com/assembly-instructions) for the best way to flip your comfort layer. If you do end up creating a small tear, it should not affect the functionality of your system.

CAN I RETURN MY MATTRESS IF IT IS STAINED OR TORN? 

Call us immediately and we will see how we might be able to help – but staining or ripping voids your warranty. Health regulations make it impossible even to donate mattresses to charity when they are stained by any bodily fluid.

CAN I BUY INDIVIDUAL PARTS OF MY MVMNT TO REPLACE OLD ONES? 

Yes! This is the philosophy behind our modular design. Call us at 435.962.9700 to discuss.

WILL MVMNT’S RECOVERY PROPERTIES BE REDUCED BY A MATTRESS PAD? 

It’s possible. Distance between your body and the special materials we use for recovery may lessen the proven recovery benefits. You are welcome to use a pad or protector at your own discretion.


Shipping & Set-up

WHAT IS WHITE GLOVE DELIVERY? 

White Glove Delivery works like this: At no cost to you, your MVMNT Sleep System will be delivered to your door, unpacked, set up in the room and location of your choice, and all the packaging will be whisked away by a trained specialist. You will get a call the day prior to delivery to set up a two-hour window and a call 30 minutes prior to delivery on the agreed-upon day.

I'VE HEARD THAT MATTRESSES ARE SUSCEPTIBLE TO ‘OFF-GASSING’. IS THAT SOMETHING I HAVE TO WORRY ABOUT WITH MVMNT? 

Our foam matrix is specifically designed to minimize the off-gassing that plagues other foam mattresses. Plus, since our mattress arrives uncompressed, there are no off-gassing issues.

WHAT SHOULD I DO WITH MY OLD MATTRESS? 

Check with your town or municipality about recycling or disposal of your old mattress. We also partner with a take-away service that charges $100 to come pick up your old mattress. Just let us know when we call to set up your delivery and we will make the arrangements!

HOW MUCH DOES MY MVMNT WEIGH? 

  • Titan: 213 pounds

  • King: 168 pounds

  • Queen: 133 pounds

  • Full: 115 pounds

  • Twin XL: 87 pounds

HOW MUCH THE PACKAGED MVMNT WEIGH? 

  • Titan 254 pounds

  • King 200 pounds

  • Queen 162 pounds

  • Full 141 pounds

  • Twin XL 109 pounds